Not every concern needs a phone call or a long email chain, sometimes you just need a simple, honest way to say "something's not right" and know it's actually being looked at.
That's exactly why we built Help and Support on JustMy.Health.
How It Works
Whether it's something about the platform itself, a question or concern about your therapist, or something that came up during a session, the process is designed to be simple from start to finish.
📋 Choose a general concern area — Platform, Therapist, or Session
🎯 Narrow it down with a more specific sub-category, so your issue reaches the right team straight away
📝 Add the details that matter, in your own words
✅ Get confirmation as soon as it's submitted, so you're never left wondering if it went through
No confusing forms. No guessing who to contact. Just a clear, respectful way to be heard.
Being able to raise a concern easily, and know it's genuinely being reviewed, is a small thing that makes a real difference in how supported you feel using the platform.
See It in Action
Watch our quick walkthrough to see exactly how to raise an issue or concern.
Ready to get started? Visit JustMy.Health today.